Live chat software is a service that allows immediate customer support and information. It works as an instant messenger where your customers can communicate with you in real time. … When it comes to your website, providing good support fosters your relationship with your customers and helps you grow your customer base.
Live Chat
Answer customer questions in real-time
Engage with visitors, deliver real-time support to customers
Do it live!
Convert more visitors into leads and customers
Select your audience Provide direct chat to a specified target
Filter your audience by country and provide better customer service by engaging with your customers and
Features:-
Chat with visitors
Define how the Live Chat button appears. Decide if you want the chat to open automatically and after how long.
Live chat is accessible from within any module, in the front-end and back-end, to keep track of every conversation.
Create shortcuts to use pre-written template answers for common questions.
Configure automatic welcome messages for each channel and personalize the button’s layout.
Add a personalized human touch to your communication with fun smileys.
Add multiple users to a conversation to make a group chat.
Service Level
Get a clear idea of your service level with a simple evaluation system at the end of a conversation.
Review the answers and reactions from customers and employees to learn and improve the way you answer
Custom Channels
Create multiple channels to adapt to different languages
Add agents to each channel to easily divide customer queries between your employees